Operations management. Taking the case of a restaurant operating in the service sector, this report seeks to present an analysis of internal processes using value stream mapping. First, the report presents a process diagram to provide an overview of internal processes and operations. Second, the report provides a brief discussion of this chapter. This chapter explains operations management in the tourism industry and shows that operations management owes a lot to systems thinking. A useful framework for analyzing and improving operations management decisions in organizations, or in parts of an organization, is presented. This framework takes into account: service delivery. The third group of journals that have contributed to the advancement of the field of study are Tourism Management, Annals of Tourism Research and Journal of Travel Research. Some of the authors who contributed to the growth of SQCS research are Chen and Chen. Chi and Qu. Bigné et al. Yoon, This article critically examines research on operations management in the hospitality industry. The literature is reviewed from studies on "macro issues" such as industrial classification to consideration of specific chains, units and operations, including food, beverage and accommodation, to to the “microphone question” of the service. Read more: How restaurants are using data to increase revenue. 9. Add a virtual waitlist. Adding a virtual waitlist to your reservation process, that is, an online waitlist where people can sign up without having to come to the restaurant, is another great way to improve your table turnover rate.5. Conclusion Service operations management is essential in the restaurant industry. Restaurants are required to consistently and continuously plan, implement, evaluate and improve various aspects of service operations for optimal customer satisfaction, visits and positive word of mouth.