Bank customer service representative resume examples and curated bullet points for your resume to help you get a customer service resume example. Example of a banking representative CV. By Kellie Hanna, CPRW, Career, Consider these eight steps for writing a resume for a banking customer service position: 1. Tailor your resume for each position. For each application, adapt, Related: Customer Service Examples. 3. Include your contact information. At the very top of your resume, write your name in bold or slightly larger font, so it's the first thing a hiring manager reads. Next, provide a current phone number, work email address, and your current location. Act as a guardian of the company. Propose solutions in the event of a product malfunction. Manage product recalls. Attempt to persuade customer to reconsider cancellation. Inform the customer of offers and promotions. Sell ​​products and services. Use computer technology to manage high call volumes.