Introduction. Problem-solving behaviors involve a diverse set of cognitive processes, such as perception, learning, memory, and decision-making, among others 1, 2. Several studies that have focused on collaborative problem solving have been widely adopted in teaching critical thinking in the classroom. , which is considered the heart of curriculum reform based on key skills in the field. When employers talk about problem-solving skills, they are often referring to the ability to handle difficult or unexpected workplace situations as well as complex business challenges. Organizations rely on people capable of evaluating both types of situations and calmly identifying solutions. Problem-solving skills are qualities that allow you to do this. How to troubleshoot. To bring out the best ideas, teams must strengthen psychological safety. by. Laura Amico. HBR EschCollection Staff Getty Images. Today's teams are not fair.