Guest Service Manager Responsibilities: Ensure that the check-in and check-out process goes as smoothly as possible and that guests are escorted to the correct room. Respond to customer inquiries or complaints in a professional and polite manner to ensure customer satisfaction. Implementation of procedures, customer service skills. Although customer service is often considered a skill in itself, there are many related skills that support strong customer service capabilities. Important customer service skills include: Active listening. Adaptability. Attention to detail. Collaboration. Conflict resolution.3. Share your work experience. It is important to reference your professional experience in your objective statement when applying for a customer service manager position. By doing so, you can show the hiring manager that you are confident in your abilities and have the experience necessary to take on the role successfully.